Service Department Manager — Growth & Customer Excellence

Shoppa's Farm Supply, Inc.; United States; Ibrido; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Shoppa's Farm Supply, Inc. is seeking a Service Department Manager to oversee service operations and staff, maximize profitability, and ensure exceptional customer satisfaction. The role involves managing processes, budgeting, and coordinating promotional events, with a focus on efficient scheduling and service quality.

The candidate should have 3+ years in service operations, strong communication, and familiarity with John Deere products. Flexibility for extended hours is required.

Competenze

• 3+ years of experience in Service Department operations.
• Ability to use MS Office and internet.
• Strong written and verbal communication skills.
• Familiarity with John Deere products.
• Understanding of basic financial principles for service operations.
• Ability to read and interpret internal reports.
• Willingness to work extended hours and weekends.
• Excellent customer service skills.

Mansioni

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Aligns department goals with financial and operational objectives.
• Executes service marketing plans and tracks monthly progress.
• Coordinates customer clinics, field days, and related events.
• Submits warranty and improvement program claims promptly.
• Schedules and assigns jobs based on staff skills and workload.
• Ensures accuracy of work orders prior to billing.
• Maintains tools, equipment and vehicles in good condition.
• Oversees staff development and training for service personnel.

Conoscenze

Service operations

Communication

Customer service

Office software

Team leadership

Formazione

High School Diploma or equivalent

Strumenti

John Deere equipment

Microsoft Office

Descrizione del lavoro

Shoppa's Farm Supply, Inc. is seeking a Service Department Manager to oversee service operations and staff, maximize profitability, and ensure exceptional customer satisfaction. The role involves managing processes, budgeting, and coordinating promotional events, with a focus on efficient scheduling and service quality.

The candidate should have 3+ years in service operations, strong communication, and familiarity with John Deere products. Flexibility for extended hours is required.