Experienced Service Manager for Farm Equipment Dealer

Farmers Equipment Company; Lynden (WA); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Farmers Equipment Company in Lynden, WA is seeking a Service Manager to lead our service department and ensure efficient repair order processing for retail, warranty and unit prep.

You will develop department goals and budgets, schedule work, recruit and train staff, and work with the Marketing Coordinator to promote the department while striving to achieve high customer satisfaction.

Qualifikationen

• High school diploma or GED required.
• Trade or technical school diploma preferred.
• Strong customer service skills.
• Experience with service department operations and scheduling.

Aufgaben

• Oversee service orders processing.
• Develop departmental objectives and budgets.
• Schedule service work effectively.
• Coordinate marketing plan with Marketing Coordinator.
• Staff the service department through recruiting and onboarding.
• Improve performance through training and evaluations.
• Ensure timely communication with customers.
• Drive customer satisfaction and loyalty.

Kenntnisse

Relational skills

Customer service

Analytical skills

Communication skills

Supervisory skills

Conflict resolution

Ausbildung

High school diploma/GED

Trade/Technical diploma

Jobbeschreibung

Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Manager to serve customers at our Lynden location.

Primary responsibilities include:

• Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep).
• Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations.
• Ensure the effective scheduling of service work, including ongoing adjustments.
• Work with the Marketing Coordinator to develop successful marketing plan for the department in coordination with the other departments.
• Assure the service department is properly staffed through effective recruiting and onboarding of qualified personnel.
• Optimize employee performance through ongoing training, development, evaluations, recognition, rewards and corrective management practices to produce expected results.
• Make sure that the service team effectively communicates with customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.
• Help to develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.

Job Requirements

• High school diploma/GED required
• Trade or Technical School Diploma preferred
• Strong relational and customer service skills
• Analytical skills
• Solid understanding of internal combustion, hydraulic, mechanical and electrical systems
• Strong communication skills—both written and verbal
• Effective supervisory skills
• Ability to effectively manage and resolve conflicts and complaints both internally and externally
• 3-5 years of directly applicable experience preferred
• Ability to successfully operate applicable business systems
• Exceptional dependability with the flexibility to work hours necessary to meet seasonal business needs and periodic on-call requests