Agent Support & Logistics Coordinator

Watco Transloading; Lowell (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Watco Transloading in Lowell, AR is seeking an Agent Support Assistant to provide operational support for agent activities. You will handle shipments, tracking, and communications with independent agents, ensuring accuracy and timely follow-up to protect margins.

The role emphasizes teamwork, attention to detail, and the ability to train and adapt to Watco processes, with onsite duties and hourly compensation.

Qualifications

• Experience in logistics or freight preferred.
• Strong organization and time management skills.
• Proficient with Microsoft Office and basic software.
• Excellent written and verbal communication.
• Ability to work with others and maintain a positive team environment.
• Detail-oriented with ability to learn processes quickly.

Responsibilities

• Serve as daily contact for independent agents, handling calls and emails for shipment entry, tracking, and basic troubleshooting.
• Identify and document approvals for transit fees to protect agent margins.
• Update Transportation Management Systems (TMS) with accurate data and track-and-trace tasks.
• Assist agents with administrative paperwork and carrier documentation.
• Collaborate with the Agent Support Manager to resolve operational hurdles and data-entry errors.

Skills

Logistics knowledge

Communication

Time management

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Watco Transloading in Lowell, AR is seeking an Agent Support Assistant to provide operational support for agent activities. You will handle shipments, tracking, and communications with independent agents, ensuring accuracy and timely follow-up to protect margins.

The role emphasizes teamwork, attention to detail, and the ability to train and adapt to Watco processes, with onsite duties and hourly compensation.