Agent Support Assistant - Lowell, AR

Watco; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Watco is seeking an Agent Support Assistant in Lowell, AR to support agent operations with customer service, administrative coordination, and shipment backing. The role emphasizes accuracy, proactive communication, and a positive team culture.

Responsibilities include handling agent inquiries, processing shipment data, and assisting with administrative tasks under supervision to ensure smooth operations and agent satisfaction.

Qualifications

• Prior logistics or freight exposure preferred.
• Strong organization and communication skills.
• Conflict resolution and time management.
• Proficient with basic Microsoft Office (Word, Excel, Outlook).
• Ability to collaborate with others and be a positive influence.
• Professional phone and email communication skills.
• Ability to interpret written/oral/diagram instructions.

Responsibilities

• Serve as day-to-day contact for independent agents, handling inbound calls and emails to assist with shipment entry, tracking, and basic troubleshooting.
• Identify and obtain approvals for transit fees (detention, layovers, liftgate, LTL re-weights) to protect agent margins.
• Update Transportation Management Systems with accurate data; track and trace tasks; ensure clear communication between agents, shippers, and carriers.
• Assist agents with administrative paperwork, including setting up new customers and verifying carrier documentation.
• Work with Agent Support Manager to resolve operational issues, discrepancies, or data entry errors.

Skills

Logistics exposure

Organizational skills

Communication skills

Conflict resolution

Time management

Microsoft Office

Team player / collaboration

Phone & email etiquette

Customer service

Instruction interpretation

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Career Opportunities: Agent Support Assistant - Lowell, AR (34072)

Requisition ID34072-Posted10/30/2026-Logistics

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support‑services role, there's one thread that ties everyone together. We're all on the same team. One Watco .
Here’s what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Agent Support Assistant plays a crucial role in operational support for agent operations. It is essential for the Agent Support Assistant to provide customer service, administrative coordination, and shipment backing with comprehensive training to ensure independent agents have what they need to meet operations expectations. This position also plays a critical role in providing detail‑oriented service to agents, encouraging team morale and performance, providing an environment with high motivation and positive culture.

Essential Duties and Responsibilities

• Serve as the day-to-day point of contact for independent agents, handling inbound calls and emails to assist with shipment entry, tracking, and basic troubleshooting
• Identify, document, and obtain systematic approvals for unexpected transit fees such as detention, layovers, liftgate needs, or LTL re‑weighs to ensure accurate customer billing and protect agent margins
• Help with updating internal Transportation Management Systems (TMS) with accurate data, track & trace tasks, ensuring seamless communication between agents, shippers, and outside carriers
• Assist agents with critical administrative paperwork, including setting up new customers, verifying carrier documentation packs, and organizing freight paperwork requirements.
• Work collaboratively under the guidance of the Agent Support Manager to resolve minor operational hurdles, shipping discrepancies, or data entry errors with patience and urgency

Qualifications

• Prior logistics or freight exposure preferred
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Ability to learn new computer software systems inclusive of basic Microsoft Office (word, excel, outlook)
• Ability to work with others and be a positive influence on co‑workers
• Utilize professional phone and email communication skills
• Effective customer service skills and the ability to service both internal and external customers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education

Must be 18 years of age or older with High School or GED equivalent