Agent Support Assistant - Lowell, AR

Watco Transp Svc, LLC; Lowell (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Watco Transloading in Lowell, AR is seeking an Agent Support Assistant to provide operational support for agent activities. You will handle shipments, tracking, and communications with independent agents, ensuring accuracy and timely follow-up to protect margins.

The role emphasizes teamwork, attention to detail, and the ability to train and adapt to Watco processes, with onsite duties and hourly compensation.

Qualifications

• Experience in logistics or freight preferred.
• Strong organization and time management skills.
• Proficient with Microsoft Office and basic software.
• Excellent written and verbal communication.
• Ability to work with others and maintain a positive team environment.
• Detail-oriented with ability to learn processes quickly.

Responsibilities

• Serve as daily contact for independent agents, handling calls and emails for shipment entry, tracking, and basic troubleshooting.
• Identify and document approvals for transit fees to protect agent margins.
• Update Transportation Management Systems (TMS) with accurate data and track-and-trace tasks.
• Assist agents with administrative paperwork and carrier documentation.
• Collaborate with the Agent Support Manager to resolve operational hurdles and data-entry errors.

Skills

Logistics knowledge

Communication

Time management

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Location: Lowell, AR Office-Lowell-72745

Office Location: Onsite

Employment Type: Hourly

Job Type: Full Time

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco .

Here’s what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Agent Support Assistant plays a crucial role in operational support for agent operations. It is essential for the Agent Support Assistant to provide customer service, administrative coordination, and shipment backing with comprehensive training to ensure independent agents have what they need to meet operations expectations. This position also plays a critical role in providing detail-oriented service to agents, encouraging team morale and performance, providing an environment with high motivation and positive culture.

Essential Duties and Responsibilities

• Serve as the day-to-day point of contact for independent agents, handling inbound calls and emails to assist with shipment entry, tracking, and basic troubleshooting
• Identify, document, and obtain systematic approvals for unexpected transit fees such as detention, layovers, liftgate needs, or LTL re-weighs to ensure accurate customer billing and protect agent margins
• Help with updating internal Transportation Management Systems (TMS) with accurate data, track & trace tasks, ensuring seamless communication between agents, shippers, and outside carriers
• Assist agents with critical administrative paperwork, including setting up new customers, verifying carrier documentation packs, and organizing freight paperwork requirements.
• Work collaboratively under the guidance of the Agent Support Manager to resolve minor operational hurdles, shipping discrepancies, or data entry errors with patience and urgency

Qualifications

• Prior logistics or freight exposure preferred
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Ability to learn new computer software systems inclusive of basic Microsoft Office (word, excel, outlook)
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Effective customer service skills and the ability to service both internal and external customers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education

Must be 18 years of age or older with High School or GED equivalent