Logistics Agent Support Specialist

Watco; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Watco is seeking an Agent Support Assistant in Lowell, AR to support agent operations with customer service, administrative coordination, and shipment backing. The role emphasizes accuracy, proactive communication, and a positive team culture.

Responsibilities include handling agent inquiries, processing shipment data, and assisting with administrative tasks under supervision to ensure smooth operations and agent satisfaction.

Qualifications

• Prior logistics or freight exposure preferred.
• Strong organization and communication skills.
• Conflict resolution and time management.
• Proficient with basic Microsoft Office (Word, Excel, Outlook).
• Ability to collaborate with others and be a positive influence.
• Professional phone and email communication skills.
• Ability to interpret written/oral/diagram instructions.

Responsibilities

• Serve as day-to-day contact for independent agents, handling inbound calls and emails to assist with shipment entry, tracking, and basic troubleshooting.
• Identify and obtain approvals for transit fees (detention, layovers, liftgate, LTL re-weights) to protect agent margins.
• Update Transportation Management Systems with accurate data; track and trace tasks; ensure clear communication between agents, shippers, and carriers.
• Assist agents with administrative paperwork, including setting up new customers and verifying carrier documentation.
• Work with Agent Support Manager to resolve operational issues, discrepancies, or data entry errors.

Skills

Logistics exposure

Organizational skills

Communication skills

Conflict resolution

Time management

Microsoft Office

Team player / collaboration

Phone & email etiquette

Customer service

Instruction interpretation

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Watco is seeking an Agent Support Assistant in Lowell, AR to support agent operations with customer service, administrative coordination, and shipment backing. The role emphasizes accuracy, proactive communication, and a positive team culture.

Responsibilities include handling agent inquiries, processing shipment data, and assisting with administrative tasks under supervision to ensure smooth operations and agent satisfaction.