Agent, Front Desk

Alisal Properties; Solvang (CA); On-site; USD 74,677,000 - 78,523,000; Full time

Benefits offered by this job

Free meals

Health benefits

401(k) with employer match

Ranch discounts

Job summary

Alisal Properties is seeking an experienced Front Desk Agent to warmly welcome guests, manage check-in/check-out, and ensure accurate guest accounts. You will handle multiple tasks, answer calls, and coordinate services across ranch amenities with a focus on exceptional service.

This full-time role requires on-site presence in Solvang, CA, with qualifications in hospitality, strong communication abilities, and a commitment to guest satisfaction.

Qualifications

• Prior hospitality or hotel/resort experience is a plus.
• Computer literate with Host, Outlook, Microsoft Office and Excel.
• Desire to establish outstanding, authentic interactions with guests.
• Integrity, dependability and adaptability are essential.
• Able to multi-task with high attention to detail and organization.
• Commitment to confidentiality and guest privacy.
• Ability to lift, push and pull minimum 50 lbs.
• On-site work with standing/walking for extended periods.

Responsibilities

• Welcome guests, greet visitors and provide excellent service on arrival.
• Handle full check-in and check-out processes and post guest charges.
• Maintain current front desk room status and guest accounts.
• Answer calls, route messages and manage faxes/mail promptly.
• Assist guests with services like babysitting, massages, and activities.
• Coordinate communication with other departments and staff.

Skills

Hospitality experience

Customer service

Multi-tasking

Attention to detail

Confidentiality

On-site work

Team communication

Strong integrity

Tools

Host

Outlook

Microsoft Office

Excel

Job description

Job Location: SOLVANG, CA 93463. Position Type: Full Time. Salary Range: $26.00 - $26.00 Hourly.

Alisal, a luxury 10,500 private acre working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Agent to join our Front Desk Team.

This full-time regular position is responsible for welcoming, greeting, and providing excellent customer service to members/guests and visitors upon arrival at The Ranch as well as executing full check-in and check-out process. Agents at the Front Desk must be completely familiar with all services and facilities; know the location of all work materials and keep them organized and properly stocked. Quickly and courteously operate the telephone systems receiving and transferring all calls that come through. Knowing room rates and specific room types. Determining method of payment and following appropriate procedures for establishing guest credit. Keeping Front Desk room status current by processing the necessary information in a timely manner. Posting all guest room charges and keeping guest accounts up to date. Maintaining effective communication with other departments. Correctly handling faxes, mail, and phone messages. Assisting guests book services such as babysitting, massages, hair appointments, Ranch activities, etc. Coordinating communication center using the walkie-talkie base station. Additionally, Agents at the Front Desk must be able to effectively and timely attend to guest concerns and complaints with a servant’s heart.

Qualifications

• Prior hospitality experience, hotel/resort experience a plus.
• Computer literate (Host, Outlook, Microsoft, Excel).
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull minimum 50 lbs.
• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.
• Ability to work indoors, occasionally outdoors and in varying temperatures.

Requirements

• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check.
• Open availability to accommodate varying schedules as well as able to work on weekends and holidays.

Pay & Benefits

• Position pay starts at $26 per hour.
• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.