Concierge, Ranch

Alisal Properties; Solvang (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free meals

Health benefits

401(k) with employer match

Ranch fee discounts

Job summary

Alisal, a luxury ranch and resort in the heart of Santa Barbara Wine Country, seeks an experienced Concierge to assist guests via phone and email, curate itineraries, arrange amenities, and coordinate with Front Desk and Bell teams. This full-time, on-site role requires strong guest-service orientation and the ability to lift up to 40 lbs.

Preference for hospitality experience; must be able to work weekends/holidays. Proficiency with Outlook and Microsoft Office is expected.

Qualifications

• Prior customer service experience, ideally 2 years in a hotel or other hospitality setting.
• Computer literate (Outlook, Microsoft, Teams, Excel).
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.

Responsibilities

• Assist Ranch guests, group customers, and visitors primarily via phone and email.
• Curate guests’ itineraries during their stay and organize amenities.
• Share information about Alisal offerings and experiences.
• Coordinate with Front Desk and Bell teams to meet guest needs.

Skills

Customer service

Microsoft Office

Email communication

Attention to detail

Confidentiality

Teamwork

Communication

Physical stamina

Tools

Outlook

Excel

Teams

Job description

Job Details: Location: SOLVANG, CA 93463. Position Type: Full Time. Salary Range: $22.00 - $22.00 hourly.

Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Concierge to join our Team. This full-time regular position is responsible for serving Ranch guests, group customers, and visitors primarily via phone and email with occasional guest-facing interactions. Concierge is responsible for curating guests’ itineraries during their stay, organizing amenities, sharing information about Alisal offerings and experiences, as well as working closely with all departments to cater to our guests’ every need. Concierge partners directly with the Front Desk and Bell teams.

QUALIFICATIONS

• Prior customer service experience, ideally 2 years in a hotel or other similar hospitality setting.
• Computer literate (Outlook, Microsoft, Teams, Excel).
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull minimum 40 lbs.
• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.
• Ability to work indoors, occasionally outdoors, and in varying temperatures.

REQUIREMENTS

• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check.
• Open availability to accommodate varying schedules as well as being able to work on weekends and holidays.

PAY AND BENEFITS

• Position pay starts at $22 per hour and is eligible for a portion of the ranch fee.
• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.