Agent Experience Lead — Real Estate Tech & Training

Compass Real Estate - Peninsula

Walnut Creek (CA)

On-site

USD 44,000 - 47,000

Full time

13 days ago

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Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager in Walnut Creek, CA to be the primary contact for high-touch real estate agents, handling onboarding, training on Compass tools, and marketing requests. You will partner with onboarding, support cross-functional teams, and mentor junior staff while acting as a culture carrier for a constructive change mindset.

The role is 100% in-office at 1646 N. California Boulevard, Walnut Creek.

Qualifications

2-3 years of experience in customer service, training, office management, hospitality, or operations.
Previous experience in real estate is a plus.
Experience with live or remote training is a plus.
Experience with enterprise technology tools (Zendesk, Salesforce, Confluence) is a plus.
Passion for supporting and serving agents growing their businesses.

Responsibilities

Manage a portfolio of high-touch customers as their day-to-day contact.
Promote adoption of Compass technology and services with 1:1 and group training sessions.
Provide marketing support by creating collateral and coordinating with Marketing Advisors.
Collaborate with onboarding to ensure smooth initial weeks for new agents.
Support ongoing projects including new office openings and national initiatives.
Work with teams to advocate for agent questions and feedback.