Agent Experience & Training Lead

RiseMe; Berkeley (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Incentive programs (cash/equity/comm)

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical insurance

Dental insurance

Vision benefits

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Fertility benefits (Carrot)

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager for our Berkeley office to be the first point of contact for agents joining our platform. You will manage relationships, train users on Compass tools, and coordinate marketing collateral and office operations.

You will collaborate with onboarding, marketing, and facilities teams to ensure a world-class agent experience and drive adoption of Compass technology.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise technology tools (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology and services with 1:1 and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists
• Partner with Onboarding team on welcome strategy and logistics for new customers
• Support office openings, national initiatives, and Expansion/M&A activity
• Collaborate with teams to address agent questions and feedback
• Serve as the face of the office by managing front-desk duties and office operations

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager for our Berkeley office to be the first point of contact for agents joining our platform. You will manage relationships, train users on Compass tools, and coordinate marketing collateral and office operations.

You will collaborate with onboarding, marketing, and facilities teams to ensure a world-class agent experience and drive adoption of Compass technology.