Agent Experience Lead - Real Estate Onboarding & Training

Compass; Avalon (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Commuter program

Paid time off

Parental leave

Pet insurance

Tele-health

Job summary

Compass in California seeks an Agent Experience Manager to join our Ocean City and Avalon offices. You will be the first point of contact for agents, handling training on our tools, supporting marketing requests, and ensuring a world-class experience from day one.

You will manage a portfolio of high-touch clients, promote adoption of Compass technology, collaborate with onboarding, and help with office operations while representing a welcoming, organized hub for agents.

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Live or remote training experience is a plus.
• Experience with Zendesk, Salesforce, Confluence is a plus.
• Strong customer service orientation with empathy.
• Ability to build credibility with agent decision-makers.
• Excellent listening and interpersonal skills.
• Meticulous and highly organized.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group training sessions.
• Provide marketing support by creating collateral and liaising with marketing specialists for complex requests.
• Partner with Onboarding to welcome new customers to Compass.
• Support office openings, national initiatives, and Expansion/M&A activities.
• Collaborate with teams to capture agent questions and feedback.
• Greet visitors, answer the office phone, manage mail, and maintain facilities.

Skills

Customer service

Training delivery

Office management

Relationship building

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in California seeks an Agent Experience Manager to join our Ocean City and Avalon offices. You will be the first point of contact for agents, handling training on our tools, supporting marketing requests, and ensuring a world-class experience from day one.

You will manage a portfolio of high-touch clients, promote adoption of Compass technology, collaborate with onboarding, and help with office operations while representing a welcoming, organized hub for agents.