Agent Experience & Training Lead

Compass; Greenbrae Boardwalk (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental

Vision

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Manager in California to be the first point of contact for clients, guiding them through Compass tools, training, and marketing support to help grow their brokerage. You will coordinate onboarding, training sessions, and cross-team collaboration to ensure a world-class client experience.

Ideal candidates have 2–3 years in customer service or related fields, with a passion for assisting agents in expanding their businesses.

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with live or remote training is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, Zendesk tickets, and in-person meetings.
• Promote adoption of Compass technology through 1:1 support, strategic recommendations, presenting at meetings, and conducting group training sessions.
• Provide marketing support by creating collateral from templates, including listing presentations and postcards, and liaising with Marketing Advisors for complex requests.
• Partner with Onboarding on strategy and logistics for welcoming new customers to Compass and ensuring smooth first weeks.
• Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity.
• Mentor Agent Experience Coordinators and cover front desk services when needed.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Manager in California to be the first point of contact for clients, guiding them through Compass tools, training, and marketing support to help grow their brokerage. You will coordinate onboarding, training sessions, and cross-team collaboration to ensure a world-class client experience.

Ideal candidates have 2–3 years in customer service or related fields, with a passion for assisting agents in expanding their businesses.