Agent Experience & Training Lead

Compass; Haddonfield (NJ); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Full benefits program

Job summary

Compass is seeking an Agent Experience Manager to greet and guide our agent customers, train them on Compass tools, and support marketing needs from Moorestown and Haddon offices. You will manage a portfolio of high-touch clients, deliver 1:1 and group training, and collaborate with onboarding and marketing teams to ensure a world-class experience.

You will also support office operations, participate in expansion and national initiatives, and help foster a collaborative, in-office culture.

Qualifications

• 2+ years in customer service, training, office management, hospitality, or operations.
• Experience in real estate a plus.
• Experience with live or remote training preferred.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group training.
• Provide marketing support by creating collateral from templates including listings presentations and postcards; liaise with marketing specialists.
• Partner with Onboarding on strategy and logistics for welcoming new customers.
• Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A.
• Collaborate with teammates to champion questions and feedback on behalf of agents.
• Welcome guests, answer office lines, manage mail, and maintain office appearance and inventory.

Skills

Customer service

Training

Office management

Hospitality

Agent support

Relationship building

Active listening

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to greet and guide our agent customers, train them on Compass tools, and support marketing needs from Moorestown and Haddon offices. You will manage a portfolio of high-touch clients, deliver 1:1 and group training, and collaborate with onboarding and marketing teams to ensure a world-class experience.

You will also support office operations, participate in expansion and national initiatives, and help foster a collaborative, in-office culture.