Agent Experience Manager: Onboarding & Training Lead

urbancompass; Walnut Creek (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Healthcare benefits

401(k) plan

FSAs

Commuter program

Job summary

Compass in Walnut Creek, CA is seeking an Agent Experience Manager to serve as the first contact for new agents and manage ongoing relationships. You will train users, assist with marketing requests, and coordinate with onboarding to ensure a smooth start for new agents joining Compass.

You will be responsible for promoting Compass technology adoption, delivering 1:1 and group trainings, and coordinating with Marketing Advisors on advanced support requests. This role is in-office in Walnut Creek.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents looking to grow their business.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact.
• Provide 1:1 support, strategic recommendations, and training sessions.
• Assist with marketing requests and collateral templates; liaise with Marketing Advisors.
• Partner with Onboarding to welcome new customers and ensure smooth first weeks and months.
• Support ongoing projects like new office openings, national initiatives, and expansion/ M&A activity.
• Collaborate with teams to champion questions and feedback; mentor Agent Experience Coordinators.
• Be a culture carrier who inspires positive change within the team.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Walnut Creek, CA is seeking an Agent Experience Manager to serve as the first contact for new agents and manage ongoing relationships. You will train users, assist with marketing requests, and coordinate with onboarding to ensure a smooth start for new agents joining Compass.

You will be responsible for promoting Compass technology adoption, delivering 1:1 and group trainings, and coordinating with Marketing Advisors on advanced support requests. This role is in-office in Walnut Creek.