Agent Experience Manager (In-Office, Real Estate Tech)

Compass Real Estate - Peninsula; Ocean City (NJ); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Bonus/Commission

Commuter program

Health benefits

401(k) plan

Paid time off

Pet insurance

Job summary

Compass is seeking a Customer Success Manager (Agent Experience Manager) in our in-office Ocean City and Avalon offices. You will be the primary contact for agents, helping them understand Compass, train on tools, and handle marketing requests to support their business growth.

You will promote technology adoption, deliver 1:1 coaching and group trainings, and partner with onboarding and marketing teams on strategic initiatives.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience a plus.
• Experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers and be their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology and services with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists for complex requests.
• Collaborate with Onboarding to welcome new customers and coordinate strategy and logistics for new openings or expansion initiatives.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager (Agent Experience Manager) in our in-office Ocean City and Avalon offices. You will be the primary contact for agents, helping them understand Compass, train on tools, and handle marketing requests to support their business growth.

You will promote technology adoption, deliver 1:1 coaching and group trainings, and partner with onboarding and marketing teams on strategic initiatives.