Agent Experience Lead - Onboarding & Training

Socket.dev; Moorestown Township (NJ); On-site; USD 79,629,000 - 88,456,000; Full time

Benefits offered by this job

Bonuses

Health benefits

401(k) plan

Paid time off

Parental leave

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents joining the platform. You will train, support, and advocate for customers, handling marketing requests and driving adoption of Compass tools.

The role is 100% in-office at Moorestown and Haddon offices, with responsibilities spanning onboarding, training, office operations, and cross-functional collaboration to ensure a world-class experience for agents.

Qualifications

• 2+ years in customer service, training, office management, hospitality or operations.
• Real estate experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, communication, and empathy for agents.

Responsibilities

• Serve as day-to-day contact for high-touch customers via phone, email and in-person meetings.
• Support adoption of Compass tech and services with 1:1 and group training.
• Provide marketing collateral and liaise with marketing for complex requests.
• Collaborate with Onboarding for welcoming new customers.
• Support office openings, national initiatives, and expansion/MA activity.
• Work with teams to address questions and feedback for agents.
• Greet guests, answer phone, manage mail, maintain office appearance and supplies.

Skills

Customer service

Training

Office management

Hospitality

Operations

Empathy

Communication

Relationship building

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents joining the platform. You will train, support, and advocate for customers, handling marketing requests and driving adoption of Compass tools.

The role is 100% in-office at Moorestown and Haddon offices, with responsibilities spanning onboarding, training, office operations, and cross-functional collaboration to ensure a world-class experience for agents.