Agent Experience & Onboarding Lead

Compass Real Estate - Peninsula; Littleton (CO); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Incentives (bonus/commission)

Paid time off

Health benefits

401(k)

FSAs

Commuter program

Life & disability insurance

Maven support

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass seeks an Agent Experience Manager to be the first point of contact for our agents, serving as their account manager and ensuring a world-class experience. This 100% in-office role is based in Littleton, CO, and involves training on Compass tools, marketing support, and collaboration with onboarding and other teams to support growth.

You will work with real estate professionals, deliver 1:1 coaching, trainings, and strategic recommendations while promoting Compass technology and services.

Qualifications

• 2-3 years in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Live or remote training experience is a plus.
• Enterprise tech experience with Zendesk, Salesforce, Confluence is a plus.
• Passion for supporting agents and helping grow their businesses.
• Ability to establish credibility with agent decision-makers and influencers.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding team on strategy and logistics for welcoming new customers.
• Support office openings, national initiatives, and Expansion/M&A activities.
• Collaborate with team members and departments to advocate for agent questions and feedback.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks an Agent Experience Manager to be the first point of contact for our agents, serving as their account manager and ensuring a world-class experience. This 100% in-office role is based in Littleton, CO, and involves training on Compass tools, marketing support, and collaboration with onboarding and other teams to support growth.

You will work with real estate professionals, deliver 1:1 coaching, trainings, and strategic recommendations while promoting Compass technology and services.