Agent Experience Lead

Compass; Haddon Township (NJ); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Bonuses & equity

401(k) plan

FSAs

Pet insurance

Job summary

Compass is hiring an Agent Experience Manager to be the primary contact for high-touch customers and to guide them through Compass tools and services. The role involves training, marketing collateral support, and collaboration with onboarding and other teams.

Based in our in-office Moorestown and Haddon offices, this position emphasizes customer-centric service, cross-functional collaboration, and a proactive approach to agent growth.

Qualifications

• 2+ years in customer service, training, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Experience with live or remote training is preferred.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact.
• Promote adoption of Compass technology with 1:1 support and group training.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding on welcoming new customers.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Manager to be the primary contact for high-touch customers and to guide them through Compass tools and services. The role involves training, marketing collateral support, and collaboration with onboarding and other teams.

Based in our in-office Moorestown and Haddon offices, this position emphasizes customer-centric service, cross-functional collaboration, and a proactive approach to agent growth.