Agency Account Manager (Remote, St. Louis)

Blacksmith Agency LLC; St. Louis (MO); Remote; USD 65,000 - 90,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web work for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients, focusing on retention and growth.

You will collaborate with strategists and delivery teams to ensure clients hear one clear voice, while meeting a seven-figure annual quota across retention and upsells. Base plus commission, split 50/50.

Qualifications

• Agency account management experience. Marketing, digital, creative or advertising agency.
• Track record of keeping clients and selling them more work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals, and early drift warning.
• Upsells and expansion: identify and sell the next project inside each client.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear client voice.

Skills

Agency account management

Client retention

Quotas & upsells

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.