Agency Account Manager (Remote, New Orleans)

Blacksmith Agency; New Orleans (LA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary plus 50/50 commission

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web work for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, keeping them happy, renewing contracts and growing accounts.

You will collaborate with strategists and delivery teams to present a single voice to clients, drive a seven-figure annual quota through retention and upsells, and report on performance with senior stakeholders.

Qualifications

• Agency account management experience.
• A track record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain across your book: manage relationships, renewals, and early warning for drift.
• Upsell and expand: identify next project per client and close new work.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to ensure a single client voice.

Skills

Account management

Sales / upselling

Client communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.