Afternoon Front Desk & Guest Services Pro

Buffalo Lodging Associates, LLC; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

Competitive 401 (k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, Your Family

Wellness Programs

Monthly Employee Appreciation

Learning and Development Opportunities

Employee Referrals

Job summary

Buffalo Lodging Associates, LLC's Holiday Inn Express Hotel & Suites Nearest Universal Orlando in Orlando, FL is seeking a Guest Services Representative to join the Front Desk Team. You will greet guests, check-in/out via the property management system, and provide information about hotel services.

The schedule is afternoons 3pm–11pm with weekend and holiday availability; prior hotel guest service experience and knowledge of IHG systems are a plus; strong computer skills and a neat appearance

Qualifications

• Customer service experience in a hotel setting preferred.
• IHG system knowledge is ideal.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property Management System, Word and Excel strongly preferred.
• Must have a valid driver's license and acceptable driving history, subject to company approval.

Responsibilities

• Greeting guests and completing check-in/check-out procedures using the property management system.
• Handling cash, credit card information and goods at the property.
• Identifying guests' needs and providing information about hotel services and amenities.
• Responding to guest requests in a timely manner.
• Taking reservations from callers and updating/canceling in the system as requested.
• Must dress in professional attire.

Skills

Customer service

Hospitality

Communication

Education

High School diploma or equivalent

Tools

Property Management System

Word

Excel

Job description

Buffalo Lodging Associates, LLC's Holiday Inn Express Hotel & Suites Nearest Universal Orlando in Orlando, FL is seeking a Guest Services Representative to join the Front Desk Team. You will greet guests, check-in/out via the property management system, and provide information about hotel services.

The schedule is afternoons 3pm–11pm with weekend and holiday availability; prior hotel guest service experience and knowledge of IHG systems are a plus; strong computer skills and a neat appearance