Front Desk/Guest Rep Holiday Inn Express

Holiday Inn Express Hotel & Suites - near Universal Orlando; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan with 5-

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, Your Family

Wellness Programs

Monthly Employee Appreciation Events &

Learning and Development Opportunities

Employee Referral Program

Job summary

Holiday Inn Express Hotel & Suites - near Universal Orlando in Orlando, FL is seeking a Guest Services Representative for the Front Desk. You will greet guests, manage check-ins/outs, handle cash and reservations, and provide information on hotel services and local attractions.

The role requires professional attire and a schedule from 3pm to 11pm, with weekend and holiday work as needed. Hospitality experience and IHG system familiarity are preferred, along with basic computer skills including

Qualifications

• Customer Service experience, in a hotel setting preferred.
• IHG systems knowledge is ideal.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
• Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.

Skills

Customer Service

Front Desk

Communication

Cash Handling

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Job Category: Guest Srv & Front Desk

Requisition Number: HOTEL003918

• Full-Time
• On-site

Locations

Showing 1 location

Description

Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard
Orlando, FL 32819
We are currently looking for Guest Services Representative to join our Front Desk Team! Our Holiday Inn Express & Suites Nearest Universal Orlando, where we’re committed to providing a clean and safe environment for everyone. Our hotel has 184 rooms, including some suites. Our guests enjoy the convenience of being within walking distance to Universal Studios Florida™, Universal’s Islands of Adventure™ and Universal CityWalk™ . Just a few minutes off International Drive (I-Drive), we are close to the best shopping, restaurants and entertainment Orlando has to offer. The Holiday Inn Express Hotel is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Schedule : Afternoon 3pm to 11pm. Must be able to work weekends and holidays as needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Holiday Inn (IHG) systems knowledge is ideal.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.