Front Desk/Guest Rep Holiday Inn Express

Buffalo Lodging Associates, LLC; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

Competitive 401 (k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, Your Family

Wellness Programs

Monthly Employee Appreciation

Learning and Development Opportunities

Employee Referrals

Job summary

Buffalo Lodging Associates, LLC's Holiday Inn Express Hotel & Suites Nearest Universal Orlando in Orlando, FL is seeking a Guest Services Representative to join the Front Desk Team. You will greet guests, check-in/out via the property management system, and provide information about hotel services.

The schedule is afternoons 3pm–11pm with weekend and holiday availability; prior hotel guest service experience and knowledge of IHG systems are a plus; strong computer skills and a neat appearance

Qualifications

• Customer service experience in a hotel setting preferred.
• IHG system knowledge is ideal.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property Management System, Word and Excel strongly preferred.
• Must have a valid driver's license and acceptable driving history, subject to company approval.

Responsibilities

• Greeting guests and completing check-in/check-out procedures using the property management system.
• Handling cash, credit card information and goods at the property.
• Identifying guests' needs and providing information about hotel services and amenities.
• Responding to guest requests in a timely manner.
• Taking reservations from callers and updating/canceling in the system as requested.
• Must dress in professional attire.

Skills

Customer service

Hospitality

Communication

Education

High School diploma or equivalent

Tools

Property Management System

Word

Excel

Job description

Job Category: Guest Srv & Front Desk

Requisition Number: HOTEL003918

• Full-Time
• On-site

Locations

Showing 1 location

Description

Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard
Orlando, FL 32819
We are currently looking for Guest Services Representative to join our Front Desk Team! Our Holiday Inn Express & Suites Nearest Universal Orlando, where we’re committed to providing a clean and safe environment for everyone. Our hotel has 184 rooms, including some suites. Our guests enjoy the convenience of being within walking distance to Universal Studios Florida™, Universal’s Islands of Adventure™ and Universal CityWalk™ . Just a few minutes off International Drive (I-Drive), we are close to the best shopping, restaurants and entertainment Orlando has to offer. The Holiday Inn Express Hotel is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Schedule : Afternoon 3pm to 11pm. Must be able to work weekends and holidays as needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Holiday Inn (IHG) systems knowledge is ideal.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.