Afternoon/Evening Member Services Pro

Planet Fitness - Fitton Clubs; Amherst (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Amherst, OH is seeking a friendly Member Services Representative to join our afternoon/evening full-time team. You will greet members, answer questions, and process memberships with accuracy and care.

In this role, you will ensure a welcoming, clean club environment, handle inquiries, tours, sign-ups, and support by delivering outstanding customer service while upholding Planet Fitness standards and policies.

Qualifications

• Must be 18 years or older.
• On-site work required.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Background checks and CPR/AED certification requirements may apply.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Handle member inquiries, transactions, and billing questions.
• Assist tours and sign-ups for memberships and upgrades.
• Maintain cleanliness and organization at the front desk and lobby.

Skills

Onsite work

Positive attitude

Reliability

Punctuality

Customer service

Job description

Planet Fitness - Fitton Clubs in Amherst, OH is seeking a friendly Member Services Representative to join our afternoon/evening full-time team. You will greet members, answer questions, and process memberships with accuracy and care.

In this role, you will ensure a welcoming, clean club environment, handle inquiries, tours, sign-ups, and support by delivering outstanding customer service while upholding Planet Fitness standards and policies.