Member Services Pro - Afternoon/Evening Shift

Planet Fitness - Fitton Clubs; Hermitage (Mercer County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Hermitage, PA seeks a diligent Member Services Representative. This full-time role requires on-site presence, strong customer service and sales activity, and a commitment to a clean, welcoming gym environment.

Bilingual English/Spanish are encouraged to apply, with opportunities for advancement. The MSR handles member inquiries, guides tours, assists sign-ups, and processes payments while upholding Planet Fitness standards and a friendly, prejudice-free

Qualifications

• Must be 18 years or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Skills

Customer service

On-site work

Professional attitude

Reliability

Communication

Education

High school diploma

Job description

Planet Fitness - Fitton Clubs in Hermitage, PA seeks a diligent Member Services Representative. This full-time role requires on-site presence, strong customer service and sales activity, and a commitment to a clean, welcoming gym environment.

Bilingual English/Spanish are encouraged to apply, with opportunities for advancement. The MSR handles member inquiries, guides tours, assists sign-ups, and processes payments while upholding Planet Fitness standards and a friendly, prejudice-free