After-Sales Support & Order Coordination Specialist

The Granite Group; Great Brook Valley (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Granite Group is seeking a dedicated CASST member to support showroom sales after a sale closes. You will log orders in The Source, monitor order status, and proactively communicate with customers to ensure satisfaction.

This full-time, Monday-Friday role can be based at any Granite Group branch, with office space provided to accommodate workflow. Strong organization and customer service skills are essential.

Qualifications

• High school diploma or GED.
• Customer service oriented with a positive attitude.
• Strong written and verbal communication.

Responsibilities

• Scan new bath, kitchen and lighting product orders and log them into The Source.
• Proactively review order status and track POs; notify customers of progress.
• Regularly update customers on order status and timelines.
• Coordinate delivery dates with the local Granite Group branch warehouse team.
• Log details into the ticket management system to assist CASST members.
• Create SpecBooks for showroom projects and share with customers or sales staff.

Skills

Customer service

Time management

Communication skills

Computer literacy

Education

High school diploma

Tools

The Source

Job description

Granite Group is seeking a dedicated CASST member to support showroom sales after a sale closes. You will log orders in The Source, monitor order status, and proactively communicate with customers to ensure satisfaction.

This full-time, Monday-Friday role can be based at any Granite Group branch, with office space provided to accommodate workflow. Strong organization and customer service skills are essential.