Centralized After-Sales Support Specialist

The Granite Group; Northampton (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Granite Group is seeking a CASST team member to support showrooms after a sale. The role involves order entry, status updates, and ensuring on-time deliveries across Granite Group branches. A Monday-Friday, full-time position offers customer-focused problem solving and coordination with branch warehouses.

High school diploma required; prior CS experience preferred. You will log orders in The Source, monitor payments, and respond to calls and emails from customers and sales staff.

Qualifications

• High school diploma or general education degree (GED).
• Experience in customer service is a plus.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Scan each new bath, kitchen and lighting product order for accuracy and log it into The Source (order management system).
• Proactively review order status and take necessary actions such as monitoring open orders and tracking POs.
• Regularly update customers on order status and deliver updates.
• Resupply products as needed to meet timeline commitments.
• Make adjustments to orders, handle payments or refunds, and notify customers of completed orders.
• Coordinate delivery dates with local Granite Group branch warehouse teams.

Skills

Customer service

Attention to detail

Time management

Communication

Education

High school diploma

Tools

Office software

Job description

Granite Group is seeking a CASST team member to support showrooms after a sale. The role involves order entry, status updates, and ensuring on-time deliveries across Granite Group branches. A Monday-Friday, full-time position offers customer-focused problem solving and coordination with branch warehouses.

High school diploma required; prior CS experience preferred. You will log orders in The Source, monitor payments, and respond to calls and emails from customers and sales staff.