After-Sales Experience Specialist

The Granite Group; Portland (ME); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Granite Group is hiring for a full-time CASST associate to support showroom sales once an order has closed. The role involves processing bath, kitchen and lighting product orders, logging them into The Source, and coordinating with branch warehouses to schedule deliveries.

Key duties include monitoring order status, updating customers, handling payments or refunds, and producing SpecBooks for customers. Strong communication and organizational skills are essential.

Qualifications

• Customer-focused service mindset with positive attitude.
• Excellent organizational and time-management skills.
• Ability to prioritize and follow timelines.
• Strong written and verbal communication.
• Knowledge of common computer applications and internet search techniques.

Responsibilities

• Scan new orders and log into The Source accurately.
• Proactively monitor order status and track POs.
• Update customers on order progress and delivery dates.
• Coordinate delivery with local branch warehouse teams.
• Create SpecBooks when requested and assist showroom staff.
• Handle payments, refunds, and post-delivery follow-ups.
• Respond to calls and emails promptly via CASST channels.

Skills

Customer service

Order tracking

Problem solving

Communication

Attention to detail

Education

High school diploma or GED

Tools

The Source (order mgmt software)

Job description

The Granite Group is hiring for a full-time CASST associate to support showroom sales once an order has closed. The role involves processing bath, kitchen and lighting product orders, logging them into The Source, and coordinating with branch warehouses to schedule deliveries.

Key duties include monitoring order status, updating customers, handling payments or refunds, and producing SpecBooks for customers. Strong communication and organizational skills are essential.