After Sales Service Representative

Texas Pipe And Supply Company; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Pipe And Supply Company in Charlotte, NC seeks an After Sales Service Department Associate to provide administrative and transactional support to the sales team. You will focus on expediting, documentation accuracy, and customer follow-up after the sale.

The role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. High school diploma required; college coursework preferred.

Qualifications

• Strong computer skills with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
• Excellent sales/service knowledge and customer focus.
• Solid communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Become familiar and stay knowledgeable on our inventory.
• Comply with inventory control procedures and RMAs.
• Enter Quotes and Order, and order verification.
• Expedite orders and incoming PO’s and Sales orders.
• Advise sales of any changes on incoming PO’s and Sales orders.
• Update Sales orders with any changes to customer information.
• Other sales/expediting duties as assigned by manager.

Skills

Strong communication

Customer service

Organization

Multitasking

Education

High school diploma

College coursework preferred

Tools

Microsoft Office Suite

Excel

Outlook

PowerPoint

Job description

Job DetailsLevel: ExperiencedJob Location: Charlotte, NC 28273Position Type: Full TimeAfter Sales Service Department

Reports to:Branch Manager

Position Summary

The After Sales Service Department Associate provides administrative and transactional support to theSalesteam. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent salesservice.
• Become familiar and stay knowledgeable on ourinventory.
• Comply with inventory control procedures andRMA’s.
• Enter Quotesand Order, and orderverification.
• Expedite orders and incoming PO’s and Salesorders.
• Advise sales of any changes on incoming PO’s and Sales orders
• Update Sales orders with any changes to customer information
• Othersales/expeditingduties as assigned by manager.

Required skills & Abilities

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment.

Education & Experience

• High school diploma required; college coursework preferred.
• At least twoyears ofadministrative experience is preferred