Customer Experience & Sales Support Specialist

Abatement Technologies; Suwanee (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Abatement Technologies seeks a Customer Experience Specialist to support the Sales organization by handling administrative duties, answering inquiries, and ensuring a best-in-class customer experience. You will work with the sales team to manage post-sales activities and coordinate with the warehouse to keep shipments on schedule.

The role requires strong organizational and communication skills, 1+ year in customer service, and the ability to interact with customers, vendors, and staff while

Qualifications

• High school diploma; 1+ year in customer service (construction/industrial a plus).
• Excellent organizational and communication skills.

Responsibilities

• Support the sales organization as part of a centralized team.
• Coordinate with warehouse to ensure on-time shipments and send shipping confirmations.
• Handle inbound/outbound calls and emails on order status, shipments, RMAs, warranties.
• Maintain shared customer-service knowledge base and monitor KPIs.

Skills

Customer service

ERP/CRM navigation

Data entry

Communication

Problem solving

Active listening

Education

High school diploma

Tools

ERP/CRM software

Job description

Abatement Technologies seeks a Customer Experience Specialist to support the Sales organization by handling administrative duties, answering inquiries, and ensuring a best-in-class customer experience. You will work with the sales team to manage post-sales activities and coordinate with the warehouse to keep shipments on schedule.

The role requires strong organizational and communication skills, 1+ year in customer service, and the ability to interact with customers, vendors, and staff while