After-sales Supervisor

ROBAM APPLIANCES LA TRADE LLC; California; Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

ROBAM APPLIANCES LA TRADE LLC is seeking an After-Sales Supervisor to lead our customer service team and drive exceptional post-sale support. You will guide the team, manage warranties and parts inventory, and partner with sales and logistics to ensure seamless service.

The role requires strong leadership, technical knowledge, and a customer-centric approach to improve satisfaction and outcomes across the organization.

Qualifikationen

• Bachelor's degree preferred in Business Administration, Engineering, or related field.
• Proven experience in after-sales service or service management.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Technical knowledge relevant to products or services.
• Ability to analyze data and generate actionable insights.

Aufgaben

• Oversee and coordinate after-sales service activities to resolve customer inquiries and issues.
• Supervise and train the after-sales team to maintain high standards of support.
• Develop and implement service procedures and standards to improve satisfaction.
• Monitor customer feedback and service metrics to identify improvements.
• Collaborate with sales, technical, and logistics teams for seamless support.
• Manage warranty claims, service contracts, and spare parts inventory.
• Provide technical guidance to team members and customers as needed.
• Prepare reports on after-sales performance and trends for management.

Kenntnisse

Leadership

Customer service

Communication

Technical knowledge

Data analysis

CRM software

MS Office

Team training

Ausbildung

Bachelor's degree

Tools

MS Office Suite

Jobbeschreibung

After-Sales Supervisor

We are seeking a dedicated and experienced After-Sales Supervisor to lead our customer service team and ensure exceptional post-sale support. This role offers an exciting opportunity to contribute to customer satisfaction, strengthen client relationships, and support the overall success of our organization. The ideal candidate will possess strong leadership skills, technical knowledge, and a customer-centric approach.

Key Responsibilities:

• Oversee and coordinate after-sales service activities to ensure timely and effective resolution of customer inquiries and issues
• Supervise and train the after-sales team to maintain high standards of customer support and technical assistance
• Develop and implement service procedures, policies, and standards to improve customer satisfaction
• Monitor and analyze customer feedback and service metrics to identify areas for improvement
• Collaborate with sales, technical, and logistics teams to ensure seamless after-sales support
• Manage warranty claims, service contracts, and spare parts inventory
• Provide technical guidance and support to team members and customers as needed
• Prepare reports on after-sales performance, customer feedback, and service trends for management review

Skills and Qualifications:

• Proven experience in after-sales service, customer support, or technical service management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Technical knowledge relevant to the company's products or services
• Problem-solving skills and the ability to handle challenging customer situations
• Ability to analyze data and generate actionable insights
• Proficiency in CRM software and MS Office Suite
• Bachelor’s degree in Business Administration, Engineering, or a related field is preferred

Join our dynamic team and be part of a company committed to delivering outstanding customer experiences. We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.