Customer Service Assistant

Harvest Events; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Harvest Events in Charlotte, North Carolina, is seeking a Customer Service Assistant to support daily operations, assist customers, and ensure a smooth, professional experience. This role emphasizes strong communication, attention to detail, and a proactive approach to problem-solving.

You will handle inquiries, process orders and returns, and maintain organized records while collaborating with team members to deliver exceptional service.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and manage time effectively.
• Fast-paced and customer-focused setting.
• Basic computer skills and familiarity with common office software.

Responsibilities

• Provide accurate information about products, services, and company policies.
• Process orders, returns, and exchanges efficiently.
• Handle customer concerns or complaints professionally and elevate issues when necessary.
• Maintain organized records of customer interactions and transactions.
• Support team operations and assist other departments when needed.
• Contribute to maintaining a welcoming and professional environment.

Skills

Interpersonal communication

Time management

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Job description

Charlotte, North Carolina, United States

About the job Customer Service Assistant

Position Overview: The Customer Service Assistant supports the daily operations of the company by providing excellent service to customers, handling inquiries, and ensuring a smooth and positive experience for all clients. This role requires strong communication skills, attention to detail, and a proactive attitude toward problem-solving.

Key Responsibilities:

Provide accurate information about products, services, and company policies.

Process orders, returns, and exchanges efficiently.

Handle customer concerns or complaints professionally and elevate issues when necessary.

Maintain organized records of customer interactions and transactions.

Support team operations and assist other departments when needed.

Contribute to maintaining a welcoming and professional environment.

Qualifications:

High school diploma or equivalent (associates degree preferred).

Strong interpersonal and communication skills.

Ability to multitask and manage time effectively.

Basic computer skills and familiarity with common office software.

Positive attitude and a strong sense of responsibility.

Fast-paced and customer-focused setting.