After-Sales Account Manager: Technical Solutions & Growth

Berg Hansen LLC; Dallas (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

TRESU is seeking a technically minded After Sales Account Manager to grow value-added sales across existing customers in the U.S. and Canada by building strong relationships and applying a consultative sales approach.

You will engage with customers, understand their technical needs, and identify opportunities to expand business within existing accounts while reporting to the Head of Operation and Customer Care Americas. Travel up to 35% initially, up to 40% during onboarding.

Qualifications

• Associate or Bachelor’s technical degree (preferred, not required).
• Minimum 4 years of proven experience in aftersales business (preferred) or technical sales, business development or account management from machinery/equipment manufacturing companies.
• Knowledge of various business functions, operations, and processes (sales & marketing, customer service, logistics, supply chain, finance).
• Experience in manufacturing-Industrial printing for Offset, Flexo, Gravure or Digital considered a plus.
• Proficiency in MS Office 365 suite including ERP (SAP) and CRM (MS Dynamic).
• French is considered a plus.

Responsibilities

• Manage key account business in the US and Canada with focus on the sale of spare parts, consumables, and service.
• Organizes and conducts technical presentations for key decision makers at customer locations or via web-based resources to consult on products and provide relevant solutions.
• Participates in contract negotiations, development of LTAs, answering RFPs and submitting quotes to customers.
• Manage orders and maintain up-to-date records in company ERP and CRM systems.
• Provides excellent customer service and assists in the resolution of order, delivery, and invoicing issues.
• Contributes to the improvement of quality results by recommending improvements to policies and procedures.

Skills

Solution selling

Account management

Customer service

Negotiation

Communication

Education

Associate or Bachelor's technical degree

Tools

SAP

MS Dynamics

MS Office 365

Job description

TRESU is seeking a technically minded After Sales Account Manager to grow value-added sales across existing customers in the U.S. and Canada by building strong relationships and applying a consultative sales approach.

You will engage with customers, understand their technical needs, and identify opportunities to expand business within existing accounts while reporting to the Head of Operation and Customer Care Americas. Travel up to 35% initially, up to 40% during onboarding.