After Sales Account Manager

Berg Hansen LLC; Dallas (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

TRESU is seeking a technically minded After Sales Account Manager to grow value-added sales across existing customers in the U.S. and Canada by building strong relationships and applying a consultative sales approach.

You will engage with customers, understand their technical needs, and identify opportunities to expand business within existing accounts while reporting to the Head of Operation and Customer Care Americas. Travel up to 35% initially, up to 40% during onboarding.

Qualifications

• Associate or Bachelor’s technical degree (preferred, not required).
• Minimum 4 years of proven experience in aftersales business (preferred) or technical sales, business development or account management from machinery/equipment manufacturing companies.
• Knowledge of various business functions, operations, and processes (sales & marketing, customer service, logistics, supply chain, finance).
• Experience in manufacturing-Industrial printing for Offset, Flexo, Gravure or Digital considered a plus.
• Proficiency in MS Office 365 suite including ERP (SAP) and CRM (MS Dynamic).
• French is considered a plus.

Responsibilities

• Manage key account business in the US and Canada with focus on the sale of spare parts, consumables, and service.
• Organizes and conducts technical presentations for key decision makers at customer locations or via web-based resources to consult on products and provide relevant solutions.
• Participates in contract negotiations, development of LTAs, answering RFPs and submitting quotes to customers.
• Manage orders and maintain up-to-date records in company ERP and CRM systems.
• Provides excellent customer service and assists in the resolution of order, delivery, and invoicing issues.
• Contributes to the improvement of quality results by recommending improvements to policies and procedures.

Skills

Solution selling

Account management

Customer service

Negotiation

Communication

Education

Associate or Bachelor's technical degree

Tools

SAP

MS Dynamics

MS Office 365

Job description

• Join an innovative and leading global company in the printing industry.
• Be the expert who brings solutions for long-term customer relationships.
• An excellent team-focused work environment with a high visibility for your efforts along with personal development.

Are You?

• Great at building company success with your passion for sales?
• A stella sales leader with a hands-on personality?
• Technically strong with a mechanical background with proven sales experience?

Our client, TRESU, is seeking a technically minded After Sales Account Manager to support the continued growth of its North American business. TRESU is a global leader in advanced printing technology, designing and manufacturing customized flexographic printing machines and related equipment for the Flexo, Digital, and Offset printing industries. Headquartered in Scandinavia with operations around the world, the company has more than 40 years of experience delivering engineered solutions to end users, OEMs, and business partners. Known for its innovation, technical expertise, and customer-focused approach, TRESU continues to expand its global presence while maintaining a collaborative and entrepreneurial culture. For more information and inspiration visit: https://www.tresu.com/contact/tresu/usa---americas

About this Position

This position offers a unique opportunity to join a highly innovative and collaborative team. As the After Sales Account Manager, you will be responsible for growing value-added sales across existing customers in the U.S. and Canada, by building strong customer relationships and applying a consultative sales approach. We are looking for someone who enjoys working closely with customers, understands their technical needs, and can identify opportunities to expand business within existing accounts. The ideal candidate has experience in technical solution selling, a proactive approach to business development, and a passion for delivering excellent customer service. This position reports to the Head of Operation and Customer Care Americas. Travel of up to 35% is expected, increasing to up to 40% during the initial onboarding period.

Role

Key Responsibilities & Tasks

• Manage key account business in the US and Canada with focus on the sale of spare parts, consumables, and service.
• Organizes and conducts technical presentations for key decision makers at customer locations or via web-based resources to consult on products and provide relevant solutions.
• Participates in contract negotiations, development of LTAs, answering RFPs and submitting quotes to customers.
• Manage orders and maintain up-to-date records in company ERP and CRM systems.
• Provides excellent customer service and assists in the resolution of order, delivery, and invoicing issues.
• Contributes to the improvement of quality results by recommending improvements to policies and procedures.

Your Profile

Your Education & Work Experience

• Associate or Bachelor’s technical degree (preferred, not required).
• Minimum 4 years of proven experience in aftersales business (preferred) or technical sales, business development or account management from machinery/equipment manufacturing companies.
• Knowledge of various business functions, operations, and processes (sales & marketing, customer service, logistics, supply chain, finance).
• Experience in manufacturing-Industrial printing for Offset, Flexo, Gravure or Digital considered a plus.
• Proficiency in MS Office 365 suite including ERP (SAP) and CRM (MS Dynamic).
• French is considered a plus.

Your Skills & Personality Characteristics

• Strong analytical and technical problem-solving skills.
• Commercially minded with a customer-focused, consultative approach.
• Proven ability to build strong customer relationships and grow existing business.
• Self-motivated, proactive, and able to manage multiple priorities.
• Excellent communication, presentation, and negotiation skills.
• A collaborative team player with a desire to continuously learn and develop.
• Eager to learn and grow and mentor others as department expands.