After-Hours & Weekend Dispatcher (Hybrid/Remote)

A#1 Air, Inc.

Lewisville (TX)

Hybrid

USD 28,000 - 32,000

Full time

6 days ago

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Benefits offered by this job

Full benefits

401(k) matching

Job summary

A#1 Air, Inc. in the DFW area is seeking an After Hours-Weekend Dispatcher to coordinate logistics, drive fast-paced decisions, and keep operations running smoothly. The role emphasizes multitasking, CRM proficiency with Service Titan, and a strong customer-service mindset.

This full-time position offers a hybrid/remote option after training, with a competitive hourly wage and full benefits. The dispatcher will handle after-hours and weekend coverage to support a busy service operation.

Qualifications

Excellent multitasking and prioritization abilities.
Strong phone etiquette and customer service skills.
Detail-oriented with CRM/Service Titan data management.
Good understanding of sales, service, and install processes.
Team-first mentality with a proactive approach to problem-solving.

Responsibilities

Strategically dispatch sales technicians and advisors based on lead type, urgency, and closing potential (dispatch for dollars).
Monitor and adjust the sales schedule daily to prioritize high-revenue opportunities.
Actively manage an outbound board, tracking unsold estimates, pending approvals, and follow-up schedules.
Ensure all jobs are tagged correctly within Service Titan (sales, service, maintenance, warranty, etc.).
Verify business units are assigned to each job and technician; support corrections before close-out.