Transportation Specialist

LX Pantos Americas; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading logistics provider is seeking an After-Hours Operations Representative to ensure uninterrupted service during non-business hours. Key responsibilities include real-time shipment monitoring, issue resolution, and customer support. Ideal candidates should possess 2+ years in freight brokerage, strong problem-solving skills, and the ability to work independently during nights, weekends, and holidays. This full-time position is essential for maintaining efficiency and communication in our operations.

Qualifications

• 2+ years in a freight brokerage, dispatch, or carrier operations role.
• Working knowledge of over-the-road trucking and common load board tools.
• Strong problem-solving skills with a calm demeanor during high-stress situations.

Responsibilities

• Monitor active shipments and ensure timely pickup and delivery.
• Serve as the primary point of contact for drivers and carriers after business hours.
• Input and maintain accurate load status updates in the TMS.

Skills

Freight brokerage experience

Problem-solving skills

Calm under pressure

Ability to work independently

Flexible schedule

Tools

TMS platforms (Turvo, McLeod, DAT)

ELD tracking tools

Load boards

Job description

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Job Title: After-Hours Operations Representative

Department: Transportation Part

Reports To: Head of Transportation Part

Schedule: Evening and/or Weekend Shifts (as assigned)

Location: On-site / 505 Main Street, Fort Worth, TX 76102

Position Summary

The After-Hours Operations Representative is responsible for ensuring uninterrupted service to customers and carriers during non-business hours. This position provides real-time load monitoring, issue resolution, and communication support during evenings, overnights, weekends, and holidays. The ideal candidate is resourceful, calm under pressure, and experienced in handling time-sensitive freight movements with minimal supervision.

Key Responsibilities

• Real-Time Shipment Monitoring:
• Monitor active shipments and ensure timely pickup and delivery.
• Proactively address delays, detention, missed appointments, and other service disruptions.
• Serve as the primary point of contact for drivers and carriers after regular business hours.
• Provide dispatch support, directions, appointment confirmations, and problem resolution.
• Customer Support:
• Respond to urgent customer inquiries regarding in-transit loads, service issues, or scheduling adjustments.
• Escalate critical issues to the appropriate on-call personnel when necessary.
• Load Management & Updates:
• Input and maintain accurate load status updates in the TMS
• Confirm deliveries, collect proof of delivery (POD), and document service events.
• Handle breakdowns, layovers, late arrivals, and accessorial approvals.
• Coordinate with customers, carriers, and internal teams to resolve any after-hours emergencies.
• Documentation & Handoffs:
• Ensure all updates, notes, and communications are logged clearly for next-shift handoff.
• Follow established SOPs and escalation procedures consistently.

Qualifications

• 2+ years in a freight brokerage, dispatch, or carrier operations role
• Working knowledge of over-the-road trucking, ELD tracking, and common load board tools
• Familiarity with TMS platforms (Turvo, McLeod, DAT, etc.)
• Strong problem-solving skills with a calm, professional demeanor during high-stress situations
• Ability to work independently with minimal supervision
• Flexible to work nights, weekends, and holidays

Preferred Skills

• Experience in split model brokerage operations (carrier & customer support functions)
• Comfortable using tools like Highway, DAT, Truckstop, and GPS tracking platforms
• Basic understanding of accessorials, rate confirmations, and detention/layover handling

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

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