Experienced After Hours Dispatcher

A#1 Air, Inc.; Lewisville (TX); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full benefits

401(k) matching

Job summary

A#1 Air, Inc. in the DFW area is seeking an After Hours-Weekend Dispatcher to coordinate logistics, drive fast-paced decisions, and keep operations running smoothly. The role emphasizes multitasking, CRM proficiency with Service Titan, and a strong customer-service mindset.

This full-time position offers a hybrid/remote option after training, with a competitive hourly wage and full benefits. The dispatcher will handle after-hours and weekend coverage to support a busy service operation.

Qualifications

• Excellent multitasking and prioritization abilities.
• Strong phone etiquette and customer service skills.
• Detail-oriented with CRM/Service Titan data management.
• Good understanding of sales, service, and install processes.
• Team-first mentality with a proactive approach to problem-solving.

Responsibilities

• Strategically dispatch sales technicians and advisors based on lead type, urgency, and closing potential (dispatch for dollars).
• Monitor and adjust the sales schedule daily to prioritize high-revenue opportunities.
• Actively manage an outbound board, tracking unsold estimates, pending approvals, and follow-up schedules.
• Ensure all jobs are tagged correctly within Service Titan (sales, service, maintenance, warranty, etc.).
• Verify business units are assigned to each job and technician; support corrections before close-out.

Skills

Multitasking & prioritization

Phone etiquette & customer service

CRM/Service Titan data management

Sales/service/install process know-how

Team-first, proactive problem-solver

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Who We Are

At A#1 Air, we have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k).

Who We Are

At A#1 Air, we have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k).

Who You Are

• Excellent at multitasking and prioritization abilities.
• Having strong phone etiquette and customer service skills.
• Detail-oriented with CRM/Service Titan data management.
• Good understanding of sales, service, and install processes
• Team-first mentality with a proactive approach to problem-solving

What You Will Do

Dispatching & Call Management

• Strategically dispatch sales technicians and advisors based on lead type, urgency, and closing potential ("dispatch for dollars").
• Ensure correct matching of technician/salesperson to lead type to maximize close rates.
• Monitor and adjust the sales schedule daily to prioritize high-revenue opportunities.

Monitoring Outbound Needs

• Actively manage an outbound board, tracking unsold estimates, pending approvals, and follow-up schedules.
• Communicate daily with sales team members regarding outbound priorities.

Tagging And Business Unit Accuracy In Service Titan

• Ensure all jobs are tagged correctly within Service Titan (sales, service, maintenance, warranty, etc.).
• Verify that the correct Business Units are assigned to each job and technician.
• Maintain data accuracy to ensure technician KPIs (close rates, average ticket, sales conversion) are properly reported and tracked.
• Assist techs and sales staff with any needed corrections before jobs are closed out.

What You Need

• A valid drivers license
• At least 1+ minimum of dispatching experience or include the string exactly:
• At least 1+ minimum of dispatching experience
• At least 2 years minimum of Service Titan Experience
• High school diploma or equivalent; additional education or certification is a plus.

What your schedule will be

• Monday 2-10
• Tues OFF
• Wed OFF
• Thursday 2-10
• Friday 2-10
• Saturday 2-10
• Sunday 2-10

Are you ready to be the heartbeat of an operation? We are seeking an experienced After Hours-Weekend Dispatcher to join our team. Here you'll play a critical role in coordinating logistics, communicating with drivers and teams, and making fast-paced decisions that keep things running smoothly and efficiently. It's a perfect fit for someone who thrives on multitasking, loves solving puzzles, and finds satisfaction in keeping everything and everyone connected. If you're organized, calm under pressure, and love being the go-to person in a fast-moving environment—dispatching might just be your next great adventure. Let's get things moving! This role is critical for ensuring smooth operations during off-hours by coordinating schedules, managing communications, and responding promptly to any issues that arise.

Job Type

Full-time

Salary

$21.00 per hour

Location

Must reside in the DFW area

Work Location

Option for Hybrid/ Remote aftertraining