Aesthetic Patient Concierge & Scheduling (Flexible Hours)

Paycom - ATS; Baton Rouge (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Paycom - ATS is seeking a Patient Concierge Specialist for a plastic surgery clinic in Baton Rouge. The role focuses on delivering exceptional customer service, handling inquiries, scheduling consultations, and supporting administrative tasks within a HIPAA-compliant environment.

The ideal candidate will have strong communication skills, familiarity with non-surgical and aesthetic services, and the ability to manage multiple tasks in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center or customer service role.
• Familiarity with HIPAA and patient privacy.

Responsibilities

• Answer inbound calls and respond to emails.
• Schedule consultations and manage appointments.
• Explain services and pricing to patients.
• Maintain patient records in the CRM with HIPAA compliance.
• Provide post-visit follow-up and FAQs.
• Promote clinic services and events.
• Assist with administrative tasks as needed.

Skills

Verbal communication

Written communication

HIPAA compliance

CRM software

Multitasking

MS Office

Education

High school diploma

Associate degree preferred

Tools

CRM software

Phone systems

Microsoft Office

Job description

Paycom - ATS is seeking a Patient Concierge Specialist for a plastic surgery clinic in Baton Rouge. The role focuses on delivering exceptional customer service, handling inquiries, scheduling consultations, and supporting administrative tasks within a HIPAA-compliant environment.

The ideal candidate will have strong communication skills, familiarity with non-surgical and aesthetic services, and the ability to manage multiple tasks in a fast-paced clinical setting.