Patient Experience Concierge

Ascend Plastic Surgery Partners MSO LLC; Fayetteville (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental & Vision plans

401(k) with Employer Contribution

Paid Holidays and Vacation

Voluntary Benefits

Job summary

Ascend Aesthetic Partners seeks a full-time Patient Concierge in Fayetteville to be the first point of contact for patients, manage scheduling, and support front desk operations with HIPAA compliance.

You will greet patients, input records, coordinate with clinical and administrative teams, respond to inquiries, and assist with pre- and post-procedure care to ensure a smooth, welcoming experience.

Qualifications

• 1–3 years of front desk or administrative experience, preferably in a medical/spa/plastic surgery setting.
• Experience in patient/customer service, including handling sensitive information.
• Experience with scheduling and managing appointments using practice management software is a plus.
• High school diploma or equivalent required; additional certification in office/medical administration is a plus.
• Strong computer skills with Microsoft Office; quick to learn new software.
• Excellent organizational skills and a patient-focused approach.

Responsibilities

• Greet patients warmly and direct them to the appropriate area for check-in.
• Manage and confirm patient appointments, reschedule as needed, and maintain the clinic calendar.
• Collect and input patient information and ensure forms are completed and signed.
• Screen calls, manage emails, provide information, and respond professionally.
• Assist with payments, verify insurance, and document transactions accurately.
• Maintain HIPAA-compliant handling of patient records and confidential information.
• Keep front desk organized, stocked, and manage patient flow for efficiency.
• Coordinate with clinical and administrative staff to support seamless patient care.

Skills

Customer service

Attention to detail

Organizational skills

Punctuality

Education

High school diploma

Office management certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Practice management software

Job description

Ascend Aesthetic Partners seeks a full-time Patient Concierge in Fayetteville to be the first point of contact for patients, manage scheduling, and support front desk operations with HIPAA compliance.

You will greet patients, input records, coordinate with clinical and administrative teams, respond to inquiries, and assist with pre- and post-procedure care to ensure a smooth, welcoming experience.