Patient Concierge

Ascend Plastic Surgery Partners MSO LLC; Fayetteville (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental & Vision plans

401(k) with Employer Contribution

Paid Holidays and Vacation

Voluntary Benefits

Job summary

Ascend Aesthetic Partners seeks a full-time Patient Concierge in Fayetteville to be the first point of contact for patients, manage scheduling, and support front desk operations with HIPAA compliance.

You will greet patients, input records, coordinate with clinical and administrative teams, respond to inquiries, and assist with pre- and post-procedure care to ensure a smooth, welcoming experience.

Qualifications

• 1–3 years of front desk or administrative experience, preferably in a medical/spa/plastic surgery setting.
• Experience in patient/customer service, including handling sensitive information.
• Experience with scheduling and managing appointments using practice management software is a plus.
• High school diploma or equivalent required; additional certification in office/medical administration is a plus.
• Strong computer skills with Microsoft Office; quick to learn new software.
• Excellent organizational skills and a patient-focused approach.

Responsibilities

• Greet patients warmly and direct them to the appropriate area for check-in.
• Manage and confirm patient appointments, reschedule as needed, and maintain the clinic calendar.
• Collect and input patient information and ensure forms are completed and signed.
• Screen calls, manage emails, provide information, and respond professionally.
• Assist with payments, verify insurance, and document transactions accurately.
• Maintain HIPAA-compliant handling of patient records and confidential information.
• Keep front desk organized, stocked, and manage patient flow for efficiency.
• Coordinate with clinical and administrative staff to support seamless patient care.

Skills

Customer service

Attention to detail

Organizational skills

Punctuality

Education

High school diploma

Office management certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Advanced Aesthetics - Fayetteville, Fayetteville, GA, US

5 days ago Requisition ID: 1196

About Us

At Advanced Aesthetics Plastic Surgery Center, our dedicated team of physician assistants, nurses, and support staff play an essential role in delivering exceptional patient care. Passionate about helping individuals achieve their desired results, they work closely with each patient to provide guidance, education, and support at every stage of the journey from the initial consultation and preparation to post-treatment follow-up and recovery. With a focus on compassion, communication, and attention to detail, our team ensures that every patient feels comfortable, informed, and cared for throughout the entire process, making the experience as smooth and stress-free as possible

To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link: https://plasticsurgerycorner.com/

Position Summary

We are seeking afull time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Key Responsibilities of this role include, but are not limited to

• Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.

Qualifications

• 1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
• Experience in patient/customer service, including handling sensitive or confidential information.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
• Strong customer service skills with a positive and empathetic attitude toward patients.
• High attention to detail, especially in managing patient records and handling sensitive information.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
• Strong work ethic, punctuality, and reliability.
• Discretion and professionalism in handling sensitive patient information and situations.

What We Offer

• Competitive compensation
• Comprehensive Health, Dental, and Vision plans
• 401(k) with Employer Contribution
• Paid Holidays and Vacation
• Voluntary Benefits

Why Join Us?

Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.

Advanced Aesthetics Plastic Surgery is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws