Premium Patient Experience Concierge

Weiler Plastic Surgery; Denham Springs (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

Weiler Plastic Surgery in Denham Springs, LA is seeking a Patient Experience Coordinator to be the first point of contact for patients and visitors, setting a welcoming tone for the medspa & healthcare experience. You will greet arrivals, handle scheduling, payments, and concierge-style service while maintaining professionalism and discretion.

This role requires strong communication, empathy, and the ability to multitask in a fast-paced clinic.

Qualifications

• Strong customer service and communication skills are essential.
• Empathy, professionalism, and confidentiality are required.
• Familiarity with EMR systems and Google tools is preferred.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Answer multi-line phone systems professionally and concierge patient service.
• Schedule, confirm, and reschedule appointments; provide information on services and policies.
• Deliver high-touch, concierge-style service and address patient questions or issues.
• Maintain accurate EMR documentation and assist with waiting room flow.
• Handle clerical tasks including scanning, faxing, and mail.
• Process payments and explain/reward programs and patient financial options.

Skills

Customer service

Communication

Empathy

EMR familiarity

Google familiarity

Billing knowledge

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Weiler Plastic Surgery in Denham Springs, LA is seeking a Patient Experience Coordinator to be the first point of contact for patients and visitors, setting a welcoming tone for the medspa & healthcare experience. You will greet arrivals, handle scheduling, payments, and concierge-style service while maintaining professionalism and discretion.

This role requires strong communication, empathy, and the ability to multitask in a fast-paced clinic.