Patient Concierge Specialist (4705)

Paycom - ATS; Baton Rouge (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Paycom - ATS is seeking a Patient Concierge Specialist for a plastic surgery clinic in Baton Rouge. The role focuses on delivering exceptional customer service, handling inquiries, scheduling consultations, and supporting administrative tasks within a HIPAA-compliant environment.

The ideal candidate will have strong communication skills, familiarity with non-surgical and aesthetic services, and the ability to manage multiple tasks in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center or customer service role.
• Familiarity with HIPAA and patient privacy.

Responsibilities

• Answer inbound calls and respond to emails.
• Schedule consultations and manage appointments.
• Explain services and pricing to patients.
• Maintain patient records in the CRM with HIPAA compliance.
• Provide post-visit follow-up and FAQs.
• Promote clinic services and events.
• Assist with administrative tasks as needed.

Skills

Verbal communication

Written communication

HIPAA compliance

CRM software

Multitasking

MS Office

Education

High school diploma

Associate degree preferred

Tools

CRM software

Phone systems

Microsoft Office

Job description

Job Details: Job Location: Headquarters - BATON ROUGE, LA 70809, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Category: Customer Service, Position Summary:

The Patient Concierge Specialist in a plastic surgery clinic is responsible for providing exceptional customer service to current and prospective patients. This position involves handling inbound and outbound calls, responding to patient inquiries, scheduling consultations, and assisting with administrative tasks. The ideal candidate will have excellent communication skills, an understanding of non-surgical & aesthetic services, and a professional demeanor while interacting with patients.

Key Responsibilities

• Patient Inquiries: Answer inbound calls, respond to emails, and address inquiries related to non-surgical and aesthetic procedures.
• Consultation Scheduling: Coordinate and schedule consultations for non-surgical & aesthetic procedures with prospective patients, ensuring all necessary details are collected.
• Provide Information: Clearly explain the clinic's services, procedures, and pricing.
• Patient Support: Offer support to patients with concerns before or after procedures. Provide answers to frequently asked questions (FAQs) and connect patients to relevant medical staff when needed.
• Follow-Up Calls: Conduct follow-up calls to ensure patients are satisfied with their consultation or service, answer additional questions, and remind patients about upcoming appointments.
• Data Entry and Record Keeping: Accurately input patient information into the clinic's CRM system. Maintain confidentiality of sensitive medical information in compliance with HIPAA regulations.
• Appointment Reminders: Send reminders to patients about their scheduled consultations or surgery dates via phone, email, or text messages.
• Promotional Support: Assist in promoting new services, special offers, or events related to the practice. Provide potential patients with details about the clinic's procedures and how they can benefit from them.

Minimum Qualifications

• Education: High school diploma or equivalent
• Experience: Previous experience in a call center or customer service role

Preferred Qualifications

• Education: associate degree or higher preferred.
• Experience: experience in a healthcare setting, particularly in plastic surgery or medical field, is a plus.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to handle sensitive and confidential information in compliance with HIPAA.
• Knowledge of medical terminology related to plastic surgery is preferred.
• Ability to multitask, manage time effectively, and work in a fast-paced environment.
• Proficiency in using CRM software, phone systems, and Microsoft Office Suite (Word, Excel, etc.).

Work Environment

• The position is typically based in an office environment within the plastic surgery clinic.
• Willingness to work flexible hours, including evenings or weekends, depending on patient needs.

Additional Requirements

• Ability to remain calm and professional when dealing with patient concerns or sensitive situations.
• A proactive attitude, with the ability to anticipate patient needs and offer timely solutions.
• Experience working in a medical or healthcare setting, especially in a call center, is highly preferred.

Physical Requirements

• Ability to sit or stand for extended periods while working at a desk or computer.
• Occasional lifting of files or office equipment up to 10-15 lbs.