Aesthetic Patient Concierge & Scheduling Expert

Paycom - ATS; St. George (LA); On-site; USD 34,000 - 54,000; Full time

Job summary

Paycom - ATS expects a Patient Concierge Specialist to deliver exceptional customer service to current and prospective patients in a plastic surgery clinic. You will handle inbound calls, respond to inquiries, schedule consultations, and assist with administrative tasks while maintaining HIPAA standards.

The ideal candidate will have strong verbal and written communication, knowledge of non-surgical & aesthetic services, and the ability to multitask in a fast-paced office.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center or customer service role.
• Preferred: associate degree or higher.
• Experience in healthcare setting, particularly in plastic surgery or medical field, is a plus.
• Knowledge of medical terminology related to plastic surgery is preferred.
• Ability to multitask, manage time effectively, and work in a fast-paced environment.
• Proficiency in CRM software, phone systems, and Microsoft Office Suite (Word, Excel, etc.).

Responsibilities

• Answer inbound calls, respond to emails, and address inquiries related to non-surgical and aesthetic procedures.
• Coordinate and schedule consultations for non-surgical & aesthetic procedures with prospective patients.
• Clearly explain the clinic’s services, procedures, and pricing.
• Offer support to patients with concerns before or after procedures.
• Conduct follow-up calls to ensure patient satisfaction and remind about upcoming appointments.
• Accurately input patient information into the clinic’s CRM system and maintain confidentiality per HIPAA.
• Send appointment reminders via phone, email, or text messages.
• Assist in promoting new services, special offers, or events.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

HIPAA compliance

CRM software

Phone systems

MS Office

Education

High school diploma or equivalent

Associate degree or higher

Tools

CRM software

Microsoft Office Suite

Phone systems

Job description

Paycom - ATS expects a Patient Concierge Specialist to deliver exceptional customer service to current and prospective patients in a plastic surgery clinic. You will handle inbound calls, respond to inquiries, schedule consultations, and assist with administrative tasks while maintaining HIPAA standards.

The ideal candidate will have strong verbal and written communication, knowledge of non-surgical & aesthetic services, and the ability to multitask in a fast-paced office.