Aerospace OEM Account Manager

Firstmark Aerospace Corp; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Goal Share bonus program

Paid volunteering time

Wellbeing support

Employee discounts

Learning and development

Employee referral program

Comprehensive medical insurance

Competitive PTO, holiday pay and sick

401(k) plan

9/80 work schedule

Job summary

Ontic Creedmoor is seeking a Customer Account Manager to own a portfolio of OEM customer relationships, coordinating pricing, purchase orders and delivery commitments across internal teams. This role focuses on maintaining customer satisfaction, accurate records and timely responses to inquiries.

You will collaborate with sales, service and operations to ensure smooth order processing, on-time delivery and issue resolution, while updating customers and internal stakeholders as needed.

Qualifications

• High school diploma or GED with at least 3 years of relevant work experience.
• At least 1 year of experience in a cross-functional or matrixed environment.
• Proficiency with Microsoft Office applications, including organizing information, managing documentation and communicating effectively.
• Strong organizational and coordination skills, with the ability to manage multiple customer priorities, follow up on outstanding actions and meet deadlines.
• Effective written and verbal communication skills, with the ability to build productive relationships with customers and internal stakeholders.
• Desirable: Associate degree.

Responsibilities

• Manage a portfolio of OEM customer relationships, serving as a key point of contact, maintaining customer satisfaction and supporting established sales plans.
• Coordinate customer pricing, requests for quotation and proposals with the Estimating team, ensuring accurate and timely responses that support business objectives.
• Manage incoming purchase orders, order revisions and customer requirements, maintaining accurate records and updates within customer relationship management systems.
• Coordinate sales order reviews, customer onboarding activities and account documentation to support efficient order processing and customer communication.
• Monitor order backlogs, work-in-progress reports, shipment schedules and delivery commitments, communicating updates and resolving issues with customers and internal stakeholders.
• Collaborate with cross-functional teams to prioritize customer requirements, address delivery challenges and support performance against financial, on-time delivery and turnaround-time targets.
• Review and coordinate responses to warranty requests, customer claims and other support inquiries while helping develop recovery plans for overdue orders and maintaining required inventory levels.

Skills

CRM systems

Microsoft Office

Cross-functional teamwork

Communication skills

Organizational skills

Education

Associate degree

Job description

Ontic Creedmoor is seeking a Customer Account Manager to own a portfolio of OEM customer relationships, coordinating pricing, purchase orders and delivery commitments across internal teams. This role focuses on maintaining customer satisfaction, accurate records and timely responses to inquiries.

You will collaborate with sales, service and operations to ensure smooth order processing, on-time delivery and issue resolution, while updating customers and internal stakeholders as needed.