Customer Account Manager

Ontic; North Carolina; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

Company 401K with up to 4% match

Annual bonus program

Flexible working arrangements

Volunteer opportunities

Mental health champions

Development opportunities

Employee referral program

Job summary

Ontic is seeking a Customer Account Manager for the Type Certificate group, based on-site in Creedmoor, NC. You will work under the Type Certificate Program Manager to support TC tasks and liaise with customers and internal teams to ensure timely, accurate processing of orders and documentation.

The role requires a Bachelor's degree (3+ years experience) and proficiency with MS Office, CRM, and data-entry systems.

Qualifications

• Bachelor's degree or higher with 3+ years in relevant work experience.
• Experience in cross-functional matrix organizations.
• Proficient with Microsoft Office Suite.
• Experience with data entry and maintaining accurate business records.
• Ability to use or learn manufacturing and business systems.
• Aerospace industry experience preferred.
• Excel and Smartsheet proficiency preferred.

Responsibilities

• Respond effectively to all correspondence and status requests; attend regular meetings to support TC tasks.
• Collaborate with cross-functional teams, customers, and stakeholders to ensure TC program success.
• Manage new TC customer account setup, vetting, and credit control queries.
• Submit and manage compliance paperwork and inquiries.
• Coordinate monthly customer meetings and follow-ups.
• Support daily production meetings with updates and action tracking.
• Manage Customer Portal and CRM documentation of changes.

Skills

Stress resilience

Customer centric

Attention to detail

Adaptability

Influencing skills

Creative

Verbal and written communicator

Team player

Multitasking

Data entry

Manufacturing systems

Follow directions

Independent worker

Computer proficient

Excel/Smartsheet proficiency

Education

Bachelor's degree

HS diploma or GED

Tools

CRM

Epicor

Microsoft Office

Smartsheet

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiration, engaging and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.

Our team is looking for a Customer Account Manager for the Type Certificate group to join them. You will report to the Type Certificate (TC) Program Manager and will have an onsite work schedule in Creedmoor, NC.

To be considered for the Customer Account Manager, here’s what you’ll need to bring with you:

• Bachelor's degree, preferred HS diploma or GED and 3+ years of relevant work experience
• 1+ years of experience working in a cross-functional matrix organization
• Proficient with Microsoft Office Suite
• Experience with data entry and maintaining accurate business records.
• Ability to use or learn manufacturing and business systems.
• Aerospace industry experience preferred.
• Excel and Smartsheet proficiency preferred.

As a Customer Account Manager, you will:

• Respond effectively and expeditiously to all correspondence, status requests, attend regular meetings as required to support TC tasks.
• Works effectively with cross functional team, customers, and stakeholders in achieving successful execution of TC program support, upholding company values always.
• Manage new TC customer account set up, vetting, and credit control queries.
• Submit and manage all needed compliance paperwork (EUC, Checklists, etc.), inquiries, and actions.
• Manage monthly customer meetings, including coordinating updates, open actions, and follow‑up activities.
• Attend and provide updates to daily production meetings.
• Manage customer/operator quality support.
• Manage Customer Portal Management.
• Review and manage incoming purchase orders and purchase order revisions.
• Utilize CRM to ensure proper documentation of changes and requirements.
• Work with customers to receive pro‑forma payments where required.
• Provide updates for assigned actions during the AM Production meeting.
• Manage Technical publications – new sales and revisions.
• Monitor order processing and on‑time delivery metrics.
• Oversee, organize, and maintain all parts in stock at Creedmoor and consignment in Havelock, NC.
• Assist with all AAR shipments, pick list, pack slip, packaging, handling, crating (if necessary), and shipping.
• Communicate with inspection to receive in all material inventory into stock (Epicor transaction).
• Communicate with stockroom to assign production orders, kitting, assembly, and submit and manage final inspection.
• Package and create labels (per part/kit), work instructions, drawings, and diagrams to be added to kits, parts, assemblies etc.
• Work in shipping to expedite shipping and receiving inspections and process flows.
• Print manuals and publications in support of Technical Publication Sales.
• Occasionally travel to offsite warehouse Accountability:
• Contributing to a safety‑first culture by identifying and recording hazards using the company Health and Safety tracking system.
• Providing accurate and timely customer communication.
• Creating accurate sales quotes and sales orders.
• Providing current and accurate backlog information to customers.
• Maintaining sales order, production, CRM, and backlog data accuracy.
• Ensuring orders and sales reviews are properly completed and closed.
• Properly close out orders and sales reviews.
• Following Ontic and FAA procedures for the management of FAA Type Certificate data.
• Supporting on‑time delivery performance and proactively escalating risks that may affect customer commitments.
• Maintaining accurate documentation and records in accordance with company, customer, quality, and regulatory requirements.
• Demonstrating Ontic's values when working with customers, colleagues, and stakeholders.

Qualifications & Skills:

• Stress resilience
• Customer centric
• Attention to detail
• Adaptability
• Influencing skills
• Creative
• Excellent verbal and written communicator
• Ability to work within a team.
• Able to prioritise multiple tasks.
• Experience with data entry
• Ability to use or learn manufacturing business systems.
• Follow directions.
• Can work independently with some oversight.
• Computer proficient.
• Ability to execute assigned technical tasks.
• PC and office software skills essential (word processing, CRM and Microsoft Office)
• Excel and Smartsheet proficiency (preferred)

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program
• Salary Range: $60,000-70,000/yr based on experience
• #LI-Onsite

This position requires access to U.S. export‑controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range Please click here to review Ontic's California Consumer Privacy Act policy.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety‑critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.