Customer Account Manager

Firstmark Aerospace Corp; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Goal Share bonus program

Paid volunteering time

Wellbeing support

Employee discounts

Learning and development

Employee referral program

Comprehensive medical insurance

Competitive PTO, holiday pay and sick

401(k) plan

9/80 work schedule

Job summary

Ontic Creedmoor is seeking a Customer Account Manager to own a portfolio of OEM customer relationships, coordinating pricing, purchase orders and delivery commitments across internal teams. This role focuses on maintaining customer satisfaction, accurate records and timely responses to inquiries.

You will collaborate with sales, service and operations to ensure smooth order processing, on-time delivery and issue resolution, while updating customers and internal stakeholders as needed.

Qualifications

• High school diploma or GED with at least 3 years of relevant work experience.
• At least 1 year of experience in a cross-functional or matrixed environment.
• Proficiency with Microsoft Office applications, including organizing information, managing documentation and communicating effectively.
• Strong organizational and coordination skills, with the ability to manage multiple customer priorities, follow up on outstanding actions and meet deadlines.
• Effective written and verbal communication skills, with the ability to build productive relationships with customers and internal stakeholders.
• Desirable: Associate degree.

Responsibilities

• Manage a portfolio of OEM customer relationships, serving as a key point of contact, maintaining customer satisfaction and supporting established sales plans.
• Coordinate customer pricing, requests for quotation and proposals with the Estimating team, ensuring accurate and timely responses that support business objectives.
• Manage incoming purchase orders, order revisions and customer requirements, maintaining accurate records and updates within customer relationship management systems.
• Coordinate sales order reviews, customer onboarding activities and account documentation to support efficient order processing and customer communication.
• Monitor order backlogs, work-in-progress reports, shipment schedules and delivery commitments, communicating updates and resolving issues with customers and internal stakeholders.
• Collaborate with cross-functional teams to prioritize customer requirements, address delivery challenges and support performance against financial, on-time delivery and turnaround-time targets.
• Review and coordinate responses to warranty requests, customer claims and other support inquiries while helping develop recovery plans for overdue orders and maintaining required inventory levels.

Skills

CRM systems

Microsoft Office

Cross-functional teamwork

Communication skills

Organizational skills

Education

Associate degree

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Customer Account Manager

Creedmoor - North Carolina, USA | Onsite

About Ontic Creedmoor

Our 100,000 sq ft Creedmoor facility brings together a broad mix of electronic, avionic and electro-mechanical aerospace capabilities, alongside several businesses within the Ontic Group.

From flight-control actuators and cockpit instrumentation to fire-protection systems and data recorders, the teams at Creedmoor support a diverse portfolio of products that perform critical functions across civil and military aircraft.

It's a collaborative, fast-moving environment where engineering, manufacturing, quality and support teams work together to solve complex challenges. For people who like taking ownership, finding better ways to do things and seeing the impact of their work, there's plenty of opportunity to make a difference.

The opportunity

As a Customer Account Manager at Ontic, you'll be a key point of contact for our original equipment manufacturer (OEM) customers, managing relationships and helping ensure their requirements are met throughout the order and delivery process.

You'll take ownership of a portfolio of customer accounts, coordinating pricing, quotations, purchase orders and delivery commitments while working closely with internal teams to resolve challenges and keep customers informed. Your work will directly support customer satisfaction, sales performance and reliable delivery.

This is an opportunity for someone who enjoys building relationships, solving problems and bringing teams together to deliver results. You'll work across customer service, sales and operations activities, gaining visibility into the manufacturing processes and customer partnerships that help keep critical aircraft flying.

What you'll be doing

• Manage a portfolio of OEM customer relationships, serving as a key point of contact, maintaining customer satisfaction and supporting established sales plans.
• Coordinate customer pricing, requests for quotation and proposals with the Estimating team, ensuring accurate and timely responses that support business objectives.
• Manage incoming purchase orders, order revisions and customer requirements, maintaining accurate records and updates within customer relationship management systems.
• Coordinate sales order reviews, customer onboarding activities and account documentation to support efficient order processing and customer communication.
• Monitor order backlogs, work-in-progress reports, shipment schedules and delivery commitments, communicating updates and resolving issues with customers and internal stakeholders.
• Collaborate with cross-functional teams to prioritize customer requirements, address delivery challenges and support performance against financial, on-time delivery and turnaround-time targets.
• Review and coordinate responses to warranty requests, customer claims and other support inquiries while helping develop recovery plans for overdue orders and maintaining required inventory levels.

What you'll bring

• High school diploma or GED with at least 3 years of relevant work experience.
• At least 1 year of experience working in a cross-functional or matrixed organizational environment.
• Proficiency with Microsoft Office applications, including the ability to organize information, manage documentation and communicate effectively.
• Strong organizational and coordination skills, with the ability to manage multiple customer priorities, follow up on outstanding actions and meet deadlines.
• Effective written and verbal communication skills, with the ability to build productive relationships with customers and internal stakeholders.
• Ability to work collaboratively across teams, resolve customer issues and support timely order fulfillment and delivery.
• Desirable: Associate degree.

Why Ontic?

At Ontic, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

But it's our people who make that possible. We're a growing, global team where you're trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows.

We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.

Benefits at Ontic

• Goal Share bonus program - everyone at Ontic is automatically enrolled, giving us all the opportunity to share in our success
• Paid volunteering time - giving you time to support a cause or community that matters to you
• 24/7 wellbeing support - confidential support available through our Employee Assistance Program (EAP)
• Employee discounts - access to discounts and offers across a range of retailers and services
• Learning and development - opportunities to build your skills, develop your career and grow with Ontic
• Employee referral program - rewarding you for introducing great people to Team Ontic
• Comprehensive medical insurance
• Competitive PTO, holiday pay and sick leave
• 401(k) plan - with up to 4% company match
• 9/80 work schedule - where applicable

Compensation Pay Range

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.