Aerospace Inside Sales & Customer Success Manager

Valence Surface Technologies; West Springfield (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Long term Disability

401(K) - 3% Match

Employee Assistance Program

Holiday Pay

Job summary

Valence Surface Technologies in the United States is seeking a customer-focused professional to qualify new accounts and manage existing relationships to hit site level New Business Wins expectations. You will track pricing, review profitability, monitor orders from receipt through shipment, and coordinate with planning, production, quality and engineering to provide timely updates to customers.

This role requires strong communication, ability to handle escalations, and collaboration across

Qualifications

• Qualify new customer accounts and manage relationships to achieve site level New Business Wins expectations.
• Track pricing updates to meet profitability objectives.
• Monitor metrics like conversion rates and customer satisfaction scores.
• Negotiate pricing and terms when applicable.
• Coordinate with internal teams to provide timely customer updates.

Responsibilities

• Serve as primary contact for aerospace customers regarding order status, delivery schedules, and quality inquiries.
• Monitor orders from receipt through completion and shipment.
• Coordinate with Planning, Production, Quality, and Engineering to provide timely updates to customers.
• Lead customer issue resolution and maintain high service standards.
• Promote and educate customers on Valence’s processes and approvals.
• Manage RFQs using CRM tools and support estimating teams.
• Build strong customer relationships through proactive communication and service.

Skills

Account management

CRM tools

Pricing negotiation

Customer service

Cross-functional coordination

Communication

Tools

CRM software

Job description

Valence Surface Technologies in the United States is seeking a customer-focused professional to qualify new accounts and manage existing relationships to hit site level New Business Wins expectations. You will track pricing, review profitability, monitor orders from receipt through shipment, and coordinate with planning, production, quality and engineering to provide timely updates to customers.

This role requires strong communication, ability to handle escalations, and collaboration across