Aerospace Customer Service & Ops Leader

Triumph Processing Inc.; West Springfield (MA); Sur place; USD 85 000 - 90 000; Plein temps

Résumé du poste

Valence Surface Technologies in West Springfield, MA is seeking a Customer Service Manager to be the primary liaison with aerospace customers, handling order status, schedules, quality concerns, and technical inquiries. You will coordinate cross-functionally with Planning, Production, Quality, and Engineering; lead issue resolution; and promote a culture of quality and proactive communication.

ITAR compliance is required.

Qualifications

• Minimum 5 years of experience in customer service, logistics, operations, or account management within aerospace manufacturing.
• Minimum 2 years of supervisory or leadership experience.
• Experience working with aerospace customers such as OEMs, Tier 1 suppliers, or defense contractors preferred.

Responsabilités

• Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries.
• Manage communications related to purchase orders, schedule changes, expedites, and delivery commitments.
• Coordinate with Planning, Production, Quality, and Engineering to provide accurate and timely updates to customers.
• Lead customer issue resolution, including late deliveries and quality concerns.
• Develop strong customer relationships through proactive communication and service.

Connaissances

Customer service

Leadership

Formation

Business Administration

Description du poste

Valence Surface Technologies in West Springfield, MA is seeking a Customer Service Manager to be the primary liaison with aerospace customers, handling order status, schedules, quality concerns, and technical inquiries. You will coordinate cross-functionally with Planning, Production, Quality, and Engineering; lead issue resolution; and promote a culture of quality and proactive communication.

ITAR compliance is required.