Aerospace Inside Sales & Customer Success Lead

Valence; West Springfield (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term Disability

Employee Assistance Program

401(k) match

Holiday Pay

Job summary

Valence in West Springfield, MA is seeking an Account Manager to qualify new customer accounts and nurture relationships to meet site New Business Wins objectives.

The role involves tracking profitability, monitoring KPIs, negotiating pricing, and coordinating with internal teams to keep customers informed and satisfied. You will lead a service-minded team and support aerospace customers with timely updates.

Qualifications

• Experience managing key customer accounts in a fast-paced environment.
• Ability to review pricing updates to meet profitability.
• Strong customer service and relationship-building skills.
• Experience with RFQs and CRM systems.

Responsibilities

• Qualify new customer accounts and manage current customer relationships to meet site New Business Wins expectations.
• Track pricing updates to meet profitability objectives.
• Monitor metrics like conversion rates and customer satisfaction scores.
• Negotiate pricing and terms with customers when applicable.
• Lead Customer Service team to drive satisfaction and site performance.
• Resolve escalated complaints and maintain high service standards.
• Coordinate with planning, production, quality, and engineering to update customers.

Skills

Customer relationships

Pricing strategy

Negotiation

CRM tools

RFQ management

Team leadership

Aerospace knowledge

Communication

Tools

CRM software

Job description

Valence in West Springfield, MA is seeking an Account Manager to qualify new customer accounts and nurture relationships to meet site New Business Wins objectives.

The role involves tracking profitability, monitoring KPIs, negotiating pricing, and coordinating with internal teams to keep customers informed and satisfied. You will lead a service-minded team and support aerospace customers with timely updates.