Customer Service Representative

Valence; Wichita (KS); On-site; USD 36,000 - 52,000; Full time

Job summary

Valence Surface Technologies in Wichita is seeking a Customer Account Manager to lead customer accounts and programs, ensuring on-time delivery of conforming parts through coordination with internal teams and the customer.

You will respond to inquiries, verify orders, and provide status updates, while maintaining strong communication, problem-solving, and organizational skills in a dynamic aerospace manufacturing environment.

Qualifications

• High school diploma or equivalent; a bachelor's in business preferred.
• Experience in customer service within aerospace or manufacturing.
• Excellent verbal and written communication.
• Strong problem-solving and attention to detail.
• Proficient in Microsoft Office and CRM software.
• Ability to work independently and in a team.
• Strong organizational skills and multitasking.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Coordinate with internal departments to resolve issues and ensure on-time delivery.
• Verify customer purchase orders against internal work orders to ensure compliance with process requirements.
• Provide updates to customers on order status within allotted time.
• Handle customer complaints and elevate issues to ensure satisfaction.
• Produce daily reports of on-site orders to track completion dates and status.
• Resolve issues that place orders on hold or exceed lead times.
• Other duties as assigned.

Skills

CRM software

MS Office

Communication skills

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree in business or related field (preferred)

Tools

Microsoft Excel

CRM systems

Job description

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.

Position Summary

Manage customer accounts and programs to ensure defined expectation are achieved through continuous coordination with internal departments and the customer; supporting the customer to ensure on-time delivery of conforming parts.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Coordinate with internal departments to resolve customer issues and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements.
• Provide updates to customers on the status of their orders within allotted time frame.
• Handle customer complaints and elevate issues as necessary to ensure customer satisfaction.
• Responsible for daily report of customer orders currently on-site to review scheduled expected completion dates against current order status for timely completion of orders.
• Take necessary actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent; a bachelor's degree in business or a related field is preferred.
• Proven experience in a customer service role in the aerospace or manufacturing industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Export Compliance Requirement

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a US Person.